Soekarno-Hatta Airport Awarded 4-Star Rating in 2025
SEAToday.com, Jakarta - Soekarno-Hatta International Airport has achieved the prestigious Certified 4-Star Airport Rating at the 2025 Skytrax World Airport Awards, marking a major milestone in its ongoing transformation.
The award was received by InJourney Airports CEO Faik Fahmi during the Passenger Terminal Expo held in Madrid, Spain, on April 9.
General Manager of Angkasa Pura Indonesia’s Soekarno-Hatta Branch, Dwi Ananda Wicaksana, emphasized that this accomplishment reflects the airport's commitment to delivering excellent service and undergoing comprehensive improvements.
In the 2025 World’s Top 100 Airports ranking, Soekarno-Hatta climbed to 25th place—up from 28th the previous year—signifying growing international recognition. Additionally, the airport ranked 3rd in the Best Airports by Size (50–60 million passengers) category, and 9th among the Best Airports in Asia.
This success marks a significant leap, as the airport had maintained a 3-Star Airport rating since 2013. Soekarno-Hatta also secured 10th place in two other key categories: Best Airport Staff in Asia 2025 and World’s Best Airport Immigration Services 2025.
Dwi attributed the accolades to airport staff's professionalism and dedication, along with a comprehensive transformation program that enhanced four key pillars: Premises (customer-focused infrastructure), Process (digitalized operations through ecosystem-based approaches), People (personnel competence and hospitality), and Technology (as an enabler across all service areas).
He reaffirmed the airport's commitment to continuous service and operational improvement, aiming to establish Soekarno-Hatta as a world-class airport that reflects national pride.
The Skytrax World Airport Awards are among the most respected in the aviation industry, based on feedback from over 13 million passengers across 100+ countries. The survey evaluated 565 airports worldwide from August 2024 to February 2025, covering check-in, security, lounges, staff service, and overall customer experience.
Writer: Andi Raisa Malaha Thambas
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