Hari Pertama Peluncuran, Layanan Lapor Mas Wapres Terima 60 Aduan Warga
SEAToday.com, Jakarta - Layanan pengaduan masyarakat "Lapor Mas Wapres" yang digagas oleh Wakil Presiden Gibran Rakabuming Raka menerima total 60 aduan warga pada hari pertama kanal tersebut diluncurkan di Gedung Sekretariat Wakil Presiden, Jakarta, Senin (12/11/2024).
Deputi Bidang Administrasi Sekretariat Wakil Presiden Sapto Harjono mengatakan bahwa Wapres Gibran menginginkan adanya laporan berkala terkait aduan warga yang diterima oleh tim Sekretariat Wakil Presiden.
"Beliau sangat memerlukan rekap laporan harian, bulanan, kita laporkan. Mudah-mudahan jadi bahan beliau untuk pengambilan kebijakan," ujar Sapto.
Dalam peluncuran hari pertama layanan ini, Wapres Gibran tidak memantau secara langsung proses pengaduan tersebut.
Akan tetapi, ia melakukan pengecekan laporan harian secara berkala.
Adapun kanal "Pengaduan Mas Wapres" ini diluncurkan bertujuan untuk agar masyarakat semakin mudah dalam menyampaikan keluhan, aduan, hingga apresiasi kepada pemerintah.
Seluruh pengaduan yang telah dilaporkan oleh masyarakat, akan dikumpulkan oleh tim Setwapres dan selanjutnya akan berkoordinasi dengan kementerian/lembaga, maupun pemerintah daerah untuk melakukan tindak lanjut.
Masyarakat yang sudah mendapat nomor ID atas laporan mereka dapat meninjau progres pengaduan melalui kontak WhatsApp yang sudah tertulis, yakni di nomor 081117042207, atau melalui situs resmi setwapreslapor.go.id.
"Mereka bisa cek sejauh mana penanganan-nya dan untuk standar pelayanan di kami ada waktu 14 hari untuk proses analisis tadi dan nanti ditindaklanjuti ke kementerian/lembaga dan pemerintah daerah," kata Sapto.
Kanal "Lapor Mas Wapres" ini pun dapat dimanfaatkan oleh seluruh warga di berbagai daerah untuk melaporkan permasalahan mereka.
Dilansir Antara, salah satu warga yang sudah melakukan pengaduan yaitu Irwannur dari Maluku, mengadu terkait lahan aset miliknya yang dibangun menara PLN, namun lahan tersebut belum mendapat pembayaran dari pihak PLN.
Layanan "Lapor Mas Wapres" di Gedung Sekretariat Wakil Presiden, Istana Wapres, Jakarta ini terus dibuka dengan jadwal Senin hingga Jumat mulai pukul 08.00 hingga 14.00 WIB.
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